Account help
Keep your work, understand your access and get a clear next step when something goes wrong.
On this page (3)
Get back into your account
Use the password-reset link with the email you registered. Check your spam folder if a service email is missing. Never share passwords, reset links or verification codes. If email delivery is unavailable, contact info@ruebex.com rather than creating duplicate accounts.
Allowances and saved work
Your signed-in account shows server-confirmed allowances, reset times and membership status. The amount shown there takes priority over an old screenshot or example. Opening or resuming saved work does not by itself start a new practice session. AI features need availability and a verified email. Daily AI safety limits also count attempts, including retries; read the notice before trying again. If an allowance is exhausted, saved work and previous feedback remain available. Do not refresh away from an unsaved draft when a connection fails.
Private support and data controls
Send a private support request from the study space or email info@ruebex.com. Include the page and error reference if one is shown, but no passwords or full payment details. Account contains profile, device, export and deletion controls. Subscription & billing manages recurring payments separately. The privacy notice explains rights requests and privacy complaints; the refunds page explains cancellation and payment problems.