Subscription, cancellation and refund policy

1. Who you are buying from

Ruebex is a trading name of Optamix Tech Ltd, a company registered in England and Wales, company number 17202050.

• Registered office and postal address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
• Email: info@ruebex.com

Payments are handled by our payment processor.

2. Plans and prices

• This is the total price: no tax or fees are added. Prices are in US dollars; your bank may charge a currency conversion fee.
• Minimum term: the length of the plan you choose. After your first 14 days, you can stop renewal at any time, but you can't end a period early for a refund, except as explained in sections 4, 6 and 8.
• Where you can buy. Ruebex Plus may not be available in every country; checkout tells you if it can't be bought with your billing address.

What Plus includes

• AI feedback on Writing and Speaking: 100, 300 or 600 for each billing period, up to 10 a day. Unused feedback expires at the end of the period. If you use them all, you still get 2 a day.
• No weekly or monthly limit on Reading, Listening and Speaking practice and mock sessions.
• Step-by-step writing hints, model answers and example answers in AI feedback.
• 25 AI Coach questions and 25 AI translations a day (Free: 3 and 10).
• All six colour palettes and 2 signed-in devices (Free: 1).
• Everything in the free plan.

What you need: an up-to-date web browser, an internet connection and a confirmed email address. Ruebex is designed for computers.

3. How your subscription works

The checkout box. On the "Review and subscribe" screen, you tick one box:

☐ I am 18 or over, or the parent or guardian of the learner aged 13 to 17. I agree to the Terms of Service and want Plus to start now.

By ticking it, you confirm that you are 18 or over and paying with your own payment method, or that you are the parent or guardian of the learner (section 9); you accept our Terms of Service, including this policy; and you expressly ask us to start Plus straight away, during your 14-day cancellation period (regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).

Paying and starting. You enter your card details on our payment processor's secure page. You are charged only when you confirm the payment there. Plus starts as soon as the payment is confirmed, and we email you a confirmation.

Your allowance. Each period's AI feedback is added in full when that period's payment goes through. It does not carry over and is not refunded.

Renewal. At the end of each period, your plan renews automatically at the same price until you cancel. You get an email receipt for every payment. We will send any reminder before a renewal that the law requires.

One plan at a time. To change plan length, stop renewal, then choose the new plan after your current one ends.

4. How to stop renewal (cancel your subscription)

You can stop renewal at any time in Profile and settings › Membership › Subscription & billing › Manage billing, or by emailing info@ruebex.com from your account email. We confirm by email; if you do not get a confirmation, contact us.

• You keep Plus until the end of the period you have paid for, and you won't be charged again.
• Stopping renewal does not refund the current period. Within your first 14 days, use section 5 to get your money back.
• You can turn renewal back on in Manage billing before your end date.

Deleting your account ends your subscription. If you ask us to delete your account, we cancel your Plus within 7 days of your request and refund the unused part of your paid period, pro rata, worked out as in section 5, within 14 days. If you would rather keep Plus until the end of the paid period, tell us in writing, and we will delete your account when Plus ends, with no refund.

5. Your 14-day right to cancel

You have a legal right to cancel your Plus contract within 14 days, without giving any reason.

How long you have. The 14 days start on the day after you buy. For example, if you subscribe on 1 November, you can cancel until 23:59 UK time on 15 November.

How to cancel. Tell us clearly, in any one of these ways:

• By email: write to info@ruebex.com.
• In Ruebex: send a private support request from Contact us.
• By post: write to us at the address in section 1.

You can use the model cancellation form in section 12, but you don't have to.

What you get back

• We count the time from when Plus started to when you sent your cancellation, rounded up to whole days.
• We divide the price by the number of days in your billing period and multiply by the days you had Plus, rounding the amount you pay down to the nearest cent.
• How much AI feedback you used does not change the amount.

Example. Amira buys the monthly plan (USD 15.00, a 30-day period) and cancels 5 days and 8 hours later. That rounds up to 6 days, so she pays USD 15.00 × 6 ÷ 30 = USD 3.00, and we refund USD 12.00.

If we have no record of your request to start straight away, we refund you in full.

When and how we refund. Within 14 days of the day you tell us, to the payment method you paid with, in US dollars, with no fee. Plus then ends and your account goes back to the free plan.

Renewals. The 14-day right applies to each new subscription, not to renewals (see section 6).

6. Refunds after the 14 days

Apart from your 14-day right and your legal rights, refunds are at our discretion. We look at each request fairly, considering whether you were charged by mistake, whether you have used Plus since the payment, how soon you contacted us, and any technical problems on our side. If we refund a period, Plus ends for that period. We refund any payment that should not have been taken.

Your legal rights

Under UK law (the Consumer Rights Act 2015), we must provide Plus with reasonable care and skill and as described, and digital content must be of satisfactory quality, fit for purpose and as described. If it is not, you may be entitled to have it fixed or provided again or, if that isn't possible, to a price reduction or refund. AI feedback is study guidance and can be wrong, so an occasional wrong suggestion is not, on its own, a fault.

Nothing in this policy affects your legal rights.

7. Payment problems

If a renewal payment fails, our payment processor tries again automatically. Update your card in Manage billing. Until the payment goes through, your Plus features are paused and the free limits apply. If a later attempt succeeds, Plus comes back with the full allowance for that period. If every attempt fails, your subscription ends and you are not charged for that period.

Never send card details by email. We will never ask for them.

Disputing a payment. Please contact us first. If your bank reverses a payment, Plus for the period it covered may end.

8. Changes to prices, to Plus and to this policy

• Prices. We never change the price of a period you have already paid for. We may change the renewal price; we will email you at least 30 days before your first payment at the new price, so you can stop renewal before then.
• Changes to what Plus includes. If we need to significantly reduce what Plus gives you, we will tell you at least 30 days before it affects you, or as soon as we can if it is urgent for legal, safety or security reasons. You can then cancel and get a refund of the part of a paid period you can't use.
• If we stop offering Plus or close Ruebex, we will give you at least 30 days' notice where we can and refund any paid part you can't use.
• This policy. The version you accepted applies to the period you have paid for.

9. Under-18s

Whoever buys Plus must be 18 or over and pay with their own payment method. If you are under 18, a parent or guardian must buy Plus for you. If a child bought Plus without permission, the parent or guardian should email info@ruebex.com as soon as possible.

10. Contact and complaints

• Email info@ruebex.com, or send a private support request from inside Ruebex. Never include card details.
• We usually reply within 24 hours, including to a payment question or complaint. We aim to resolve complaints within 14 days. Our Complaints and your rights page explains every route.

11. If you live outside the UK

You also keep any mandatory consumer rights that apply where you live.

12. Model cancellation form

(Fill in and send this form only if you want to cancel your contract within your 14 days. You don't have to use it.)

To: Optamix Tech Ltd (Ruebex), 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email: info@ruebex.com

I hereby give notice that I cancel my contract for the supply of the following service: Ruebex Plus (monthly / 3-month / 6-month plan (delete as appropriate))

Ordered on: ______________

Account email address: ______________

Name: ______________

Address: ______________

Signature (only if you send this form on paper): ______________

Date: ______________